FAQ

Frequently Asked at flamebird:

1. Which Payment Methods can I use?

We offer you various secure payment options to make your purchase as easy as possible. Here are the secure payment options we accept:

• PayPal

2. What if my order arrives and it doesn't fit me?

Don't worry we got your back! Just reach out our dedicated customer service team at contact@flamebird.com and we will make sure that you can exchange your items to the size needed.

3. How do I wash my product?

For the best care of our clothing products, we advise using a washing machine with a lower temperature setting. This not only safeguards the garment but also helps the environment.

4. I received my item damaged, what now?

Rest assured, instances of products arriving damaged are extremely rare, thanks to our rigorous quality control measures conducted by our trained warehouse staff prior to shipping. However, should such an unlikely event occur, please send us a photo of the damage by getting in contact with our support staff. Simply send an email to contact@flamebird.com. We will promptly dispatch a replacement at no extra cost, prioritizing your shipment.

5. I have never purchased on Intofa.com before, how do I know which size is best for me?

Store-wide, all clothing items are manufactured to fit US Standard sizes. Please refer to the size charts on this page if you still want to take more precise measurements and compare them to our guidelines. Please also keep in mind that due to different styles of the products (slim-fit, baggy, etc.) not all products will fit the same. Due to production inaccuracies, deviations of up to 1 inch are inevitable.

6. How long does delivery take?

Order Processing

Order Cut off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
Orders placed after this time will be processed the next business day.

Handling Time: 3–4 business days.

During this time, your order is prepared, packed, and handed to the carrier.

Estimated Delivery Time

Transit Time: 7–10 business days (Monday to Saturday).

Delivery times may vary depending on your location and local customs 

7. Where and how can I track my order?

It's easy to track the current status of your order simply visit the order tracking page and either enter your order number & e-mail or just the tracking number you received with your shipping confirmation.

8. Do you offer refunds?

Yes of course! If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund.  

9. Where do you get all these products from?

flamebird uses a grand network of manufacturers and retailers globally, carefully selected for their craftsmanship and their steady supply of outstanding products.

10. How can I contact customer support?

If these FAQs are not what you were looking for, visit our Contact Us page to reach out to our dedicated customer service team. One of our customer service representatives will reply to your request within 24 hours,